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The Royale Bintang Hotel Kuala Lumpur

Jalan Bukit Bintang, Golden Triangle, Kuala Lumpur 55100, Malaysia

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Hotel Reviews

Based on 2,049 reviews from across the web.

Poor 67

Based on 2,049 reviews

  • "Bad restaurant service "
  • "Bad management "
  • "Bad air conditioning "
  • "Bad furniture "

Summary

With a poor TrustScore of 67, guests think this hotel is not up to standards with its rooms, service and hotel building.

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Location
Service
Restaurant
Hotel
Internet
Price
Room
Beach
Ambiance
Grounds
Hotel Building
Bar and Beverages
Wellness Area

Hotel Types

  • Guests say it is the perfect hotel for a city trip.

Guest Review Highlights

  • Rooms are not good. 53% said rooms were dirty. 70% complained about the bathroom.
  • Restaurant is average. 52% were unsatisfied with the breakfast. For 56%, the dining experience was not enjoyable.
  • Terrific location. 91% liked the proximity to sightseeing. 100% enjoyed the restaurants & bars nearby.
  • Service is below average. 69% indicated the reception staff was not good. 75% thought the service was unprofessional.
  • Hotel is ok. 57% thought the cleanliness of the hotel was average.
  • Internet is poor.
  • Pleasant grounds. Pool was lovely, according to 76%. Clean pool, said 80%.
  • Price is reasonable. Excellent value for money, said 88%.
  • Building is not very nice. For 61%, the lobby entrance was sub-standard. 91% thought the facilities needed updating.
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Hotel Details

Amenities

  • Highspeed Internet
  • Swimming Pool
  • Parking
  • Restaurant
  • Facilities for Disabled
  • Airconditioning
  • Non-smoking Rooms
  • Safe/Vault
  • Babysitting/Child Services
  • Meeting/Banquet Facilities
  • Business Centre
  • Spa & Wellness Centre
  • Fitness Centre
  • Bar/Lounge
  • Fitness center or spa
  • Parking
  • Restaurant
  • Swimming pool
  • 24-hour food & beverage kiosk
  • 24-hour front desk
  • 24-hour security
  • Accessible facilities
  • Air conditioning
  • Baby sitting
  • Baggage hold
  • Ballroom
  • Banquet facilities
  • Bell staff/porter
  • Business center
  • Coffee shop
  • Complimentary in-room coffee or tea
  • Complimentary newspaper in lobby
  • Concierge
  • Conference facilities
  • Connecting rooms
  • Currency exchange
  • Doctor on call
  • Dry cleaning
  • Elevators
  • Executive floor
  • Fax service
  • Florist
  • Food and beverage outlets
  • Gift/News stand
  • Handicap rooms
  • Health club
  • Internet services
  • Jacuzzi
  • Laundry service
  • Lounges/bars
  • Massage services
  • Meeting rooms
  • Prayer mats
  • Printing services available
  • Room service
  • Safe deposit box
  • Secretarial service
  • Wakeup service
  • Wedding services
  • Air conditioning
  • Bathroom amenities
  • Bathtub
  • Bottled water
  • Cable television
  • Coffee/Tea maker
  • Direct dial phone number
  • Hairdryer
  • Internet access
  • Iron & ironing board
  • Local calls
  • Minibar
  • Non-smoking
  • Safe
  • Shower
  • Sitting area
  • Telephone
  • Television
  • Voice mail
  • Wake-up calls
See all amenities

Policies

Check-in: 20:00:00
Check-out: 12:00:00

Description

The Royale Bintang Kuala Lumpur is located within a short walking distance to major shopping complexes including Berjaya Times Square, Sungei Wang Plaza, Low Yat Plaza, BB Plaza, Bintang Walk, Starhill, The Pavilion and entertainment hub along the famous Jalan Bukit Bintang. Taxi, Public Buses, Light Rail Transport and Monorail are just a few steps away.

Featuring a tasteful contemporary Asian design, our 400 guestrooms and suites come with a broad range of amenities including Satellite TV (ASTRO), coffee and tea making facilities, complimentary bottled water, direct dial phones with voice mail, mini bar, room safe, iron and ironing boards, complimentary toiletries, slippers, and hair dryers as well as WIFI access for all floors.

For an array of gastronomic delights, come to our Sunflower Brasserie where you will discover a delightful selection of local favourites and an exciting international buffet spread. A delicious selection of temptations for lunch, afternoon tea and evening cocktails await you at Cafe Royale and Bar. With room service just a call away 24-7, we offer you unparalleled comfort and convenience.

The Royale Bintang Kuala Lumpur has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business Centre is conveniently located on Level 2 and offers traveling business executives all the facilities of their office away from office. Small meeting rooms, secretarial services, and business services are available too.

Additional property amenities include a coffee shop/café, a concierge desk, and gift shops.

Recreational amenities include an outdoor pool, a children's pool, fitness facility and a full service health spa on site.

Parking : Complimentary for all in-house guest.
Full breakfast: MYR 42 per person
Turndown service : Upon request
Wake up calls : Upon request
Daily Housekeeping : Yes.
Cribs (infant beds) : Upon request – FOC.
Rollaway beds : Chargeable and subject to availability upon check-in.

Notifications and Fees: The following fees and deposits are charged by the property at time of service, check in, or check out.

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Jalan Bukit Bintang Golden Triangle, Kuala Lumpur 55100, Malaysia

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